Singpass counter is a walk-in assistance desk where people can get help for Singpass registration, account recovery, or troubleshooting.

These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Bring your NRIC, FIN more info card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s timings before visiting.

For smooth in-person service with government digital identity matters, Singpass counters are always ready to assist.